CRISPI® Warranty Policy

At CRISPI®, we stand behind the quality of every boot we make. We offer a 1-year warranty from the original purchase date to the original owner only. This warranty covers defects in materials and workmanship. Damage that is due to normal use, wear, and soles with less than 25% are excluded from this warranty. If it is determined your boots have a defect due to a manufacturing or materials issue within the first year, we will repair or replace them at our discretion.

CRISPI® USA reserves the right to make all warranty determinations, which include but are not limited to repair, replacement, or credit for the product. If it is determined that there is no warranty issue with the returned product, the product will be repaired at a reasonable cost or returned to the sender with a note of explanation.

To submit a warranty claim, please email the following information to [email protected]:

• Your full name
• Complete Address
• Phone Number
• Boot model name
• Size (EU or US)
• Proof of purchase (receipt, email confirmation, or card statement screenshot)
• Description of the defect
• PHOTOS showing:
  • The defect
  • Overall condition of the boots
  • The outsoles (bottom of the boots)

Once your claim is reviewed and approved, we will email you a Return Authorization Number and a warranty form. 

• You must provide a dated copy of the original sales receipt to make a warranty claim.
• Products sent back for warranty must legibly have the RA# issued to you from CRISPI® on the outside of the box.
• Print off and include the warranty form received from CRISPI® inside the box with your boots.
• Products must be returned in their entirety.
• Clean boots. Remove all mud, dirt, and debris, especially from the soles, as unclean boots may delay the warranty evaluation process.
• Shipping of the defective product will be at your own expense, but return shipping will be covered by CRISPI®.
• If the boots are determined not to have a warranty issue, they will be returned at your expense.
• After receiving your Return Authorization Number, your boots must arrive at CRISPI® within 30 days. Delays beyond this period may result in the cancellation of your warranty claim.

**Packages missing the warranty form or RA number may experience delays or be returned without processing.

• Normal wear and tear
• Damage caused by abuse, accidents, negligence, or improper care
• Alterations or modifications to the boot
• Fit issues or discomfort related to sizing

CRISPI® hunting boots are specifically engineered for rugged, mountainous terrain—not for everyday or work boot use. The soles are made with softer compounds to enhance traction and performance in backcountry environments. However, wearing them daily or on hard surfaces like concrete or asphalt can lead to premature sole wear. To remain eligible for warranty coverage, the soles must retain at least 25% of their original tread.

CRISPI® is not liable for any indirect, incidental, or consequential damages or injuries related to the use of our boots. Please note that some states do not allow the exclusion or limitation of such damages, so these limitations may not apply to you.